Lead Generation is an Internet Marketing term that refers to the generation of prospective consumer interest or inquiry into a business's products or services through the Internet. Leads, also known as contacts, can be generated for a variety of purposes: list building, e-newsletter list acquisition, building out reward programs, loyalty programs or for other member acquisition programs.
IBS uses sophisticated tools to make sure that the people who are searching the internet for the products and services that your company offers, can find you. It conducts extensive research into the keywords and phrases that your potential customers use to search for your site. We have best Sales - Lead generation services which may help your business grow by providing you with comprehensive sales and marketing support, helping you to identify, contact and market to potential customers.
IBS offers quality verified Hotkey Transfers enabling you to reach customers ready to discuss their requirements with you. Before the consumer's call is transfered to your sales Team they are in hand briefed about the same. All calls are recorded and subjected to an internal Quality Control Program. This program is designed to produce the most compliant and qualified leads available.
We ensure that only those prospects who are genuinely interested in your product or service and who want to purchase, relate to you. We provide efficient end-to-end hot key transfer for you simply. At the end of a consumer survey (where a prospect has indicated an interest in your product or service), the consent of the individual is taken before it is transferred to your inbound Sales Team to close the deal.
We offer a complete suite of End to End Business Solutions and our experience crosses many sectors including Government, Utilities, Insurance, Healthcare, Education, Tourism, Airline and Financial Services. We have succeeded in operating multiple accredited operations within regulated environments, and in combining organic growth with complimentary business acquisitions. Knowing the business requirements of our customers is key to Fexco’s success. We understand the challenges that arise and the need to continually evolve and change. This awareness ensures that we provide our customers with the highest levels of service and add real and measurable value.
IBS services help businesses grow, and move on to a bigger and better venture. While you concentrate on growing your business, we manage non-essential part of your business and help you focus on core functions. Back Office Process has helped companies get a superior business edge by delivering best-in-class and aquiring competitive advantage. Our senior consultants can make this happen by facilitating your back office outsourcing process. Worldwide Call Centers will help you hire an experienced and cost effective agency in locations such as Latin America, The Philippines, India or Pakistan. We are true industry professionals that understand back office outsourcing and have the resources to put top quality, cost effective agents to work for you today!
Telephone survey is suitable for collecting data quickly from respondent in ready list or in seperate geographic areas. Most effectively used for short questionnaire (~20 questions). Our interviewers are well trained and will deliver the high performance result to you. We also have capability combining method using our available panel covering Indonesia nationwide for targeting specific respondent as required by client.
Technical Support Service department helps the livelihood of a service, product or application for an end-user of the same. These are similart to helpdesks which solve queries of the users through emails, voice chat and web. Apart from a helpdesk you may also address them as Customer Interaction Center, IT Response Center, Resource Center, IT Solutions Center and Contact Center that thoroughly lever the entire gamut of Technical Support Services
Technical Support provide customers with an unrivalled technical support service. A team of highly trained specialist individuals are on-hand to deal with any technical issues you may have. We place extreme importance on customer service and so it is our top priority to provide the best quality technical support.
Our R&A specialists locate the market and industry data relevant to your business and consolidate it with an extensive valuation and subsequent identification of your target market and competitors, enabling you to penetrate your market more effectively. In addition to this, we provide you with continuous performance indicators and key figures relevant to the development of your business.
We use a broad range of specialist tools to conduct market research in your field and transform the qualitative data we receive from media as diverse as online surveying to help you to either better understand or more soundly identify your customers.
IBS is an inbound-outbound call center that specializes in business-to-business telemarketing and call center outsourcing engagements. We target to be a leading IT enabled services company, soon. Our BPO expertise ranges from Inbound Customer Care services, Inbound Telemarketing, E-care and Internet order processing to Outbound telemarketing, which includes Telemarketing lead generations, Product sales, Market Research, Web Design and much more.